Shipping policy

Orders are processed and shipped as quickly as possible. Please allow 2 business days for order processing before shipment.

Available shipping methods and rates are displayed at checkout. Depending on the destination, customers may select from available services such as USPS Ground Advantage, USPS Priority Mail, and UPS services. Expedited or upgraded shipping options may be available at an additional cost.

TRACKING

Tracking information will be provided once your order has shipped. Please allow time for tracking information to update after the carrier receives the package.

LOST, DELAYED OR STOLEN PACKAGES

Once an order has been accepted and scanned by the shipping carrier, transit and delivery are outside of Muse Materials’ direct control.

Muse Materials is not responsible for carrier delays or packages that are lost, stolen, or misdelivered while in the carrier’s possession or after tracking indicates delivery.

If an order is lost or delayed in transit, customers should contact the applicable carrier using their tracking information. Muse Materials will provide available shipping documentation when reasonably necessary to assist with a carrier claim.

Customers are responsible for providing a complete and accurate shipping address at checkout. Muse Materials is not responsible for orders delivered to an incorrect address provided by the customer.